Holiday Inn Express Tallahassee - I-10 E, an IHG Hotel

My overall view of the hotel is the shear curtains were torn to shreds and the shower curtain was torn up and the carpets had not been cleaned or even vacuumed in a while. The breakfast food was adequate for what I needed. The staff at the front desk were lovely and pleasant to deal with. Checking in and out was went very smoothly.

No real complaints other than zero breakfast as we were promised at check in. Needed a place to stay overnight on a trip and this place fit the bill. The facility was adequate, but if one is picky, the carpet on the second floor has runs in it. That's nitpicky. Coming from central time, we overslept an hour and made breakfast at 0820 and they had already ran out of eggs and biscuits. All that was left was a bunch of gravy for zero biscuits and maybe 5 or 6 sausage patties. They said they had a pretty good run at the buffet but they'd have some more out shortly. When we finally loaded up the vehicle to depart at 0900, there still wasn't anything else out. I believe they put out what they were going to and that was that. Shouldn't have promised something they weren't going to do.

With using a Do Not Disturb door handle my room had been entered by cleaning staff along with a sentimental item was taken from my room. I notified front desk immediately, wrote a statement and NEVER received a follow up from a manager or any higher up. I have been thinking about filing a police report because it’s unfortunate to those who travel from out of state to worry about their safety of security being taken away soon as our backs are turned. The very small few staff who recognized my frustration could not assist with the issue and due to that it has and is remained unresolved. The parking lot is dark and directly across from the highway! Which is a little convenient although if you are traveling alone as the hotel does have Human Trafficking placards placed. As it can be an area that lacks security and anything can take place. I would suggest better lighting inside and outside the vicinity including cameras being placed if any. I was by front desk there are “no cameras” along the floors when asking about if they could see anyone who entered my room. The room was clean upon check in and again I did not want the staff entering anymore especially after my bed/bathroom was made and clean along with my item missing. The tub fills up as your showering which can be annoying as well as the water is on the hard side. The laundry room remains OUT OF ORDER because the hotel does not “own” the washer(s)/dryer(s). Breakfast will remain the same everyday with minimal refreshes throughout the week. Very basic. I am a Gold Elite member who prefers to stay at IHG locations. I hope this location takes this review seriously as I saw another hotel is being completed across the street. BE WARY OF STAYING HERE!